POSITION: Customer Service Concierge
LOCATION: Indianapolis
DEPARTMENT: Operations
ACCOUNTABLE TO: Corporate Production Manager
POSITION DESCRIPTION:
The Customer Service Concierge has a primary goal of providing white glove service to Accessa’s customers. White glove service is exemplified by the following actions of the
CSC:
- Verbally embraces the customer with a five-star welcome and a fond farewell
- Can orchestrate the customer’s call in the best possible way
- Understands customer’s needs and connects them to the right person at the right time
- Provides every customer with a superior customer experience
The perfect fit of a Customer Service Concierge:
- You exude warmth, energy and charisma.
- You love meeting new people and leave a positive impression on them.
- You thrive on the unexpected and perform patiently under stress and pressure.
- You get people, and people get you.
- You have a passion for customer service and helping people.
- You nurture and help build upon all customer relationships.