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Quality Assurance? Call me crazy

With some companies, recording customer phone calls is common practice. Under the guise of “quality improvement,” or Quality Assurance, you can expect a utility or an insurance company to offer you the fair and familiar warning. “This call might be monitored or recorded for quality assurance purposes ….” Something like that. I’m never really sure. All they said was it “might” be recorded. I must s...
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Lubrication and predictive maintenance

A game to win Recently, billionaire and technology magnate, Bill Gates, subjected himself to an open game of chess with the newly crowned world champion (23-year-old Norwegian, Magnus Carlson). Save publicity, I’m not sure what the motive was because Bill was greased in exactly 1 minute, 20 seconds—after just nine moves of chess. Always the pragmatic, Gates told the audience during the first coupl...
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26 News bits, on trend

Connect the dots. Adapt and prosper The pace of change will never be as slow as it is today. Business has become a race to connect the dots and make sense of a frenetic and fast moving world. Some of us will get lost in the mire. What do you do? Change happens so quickly we’re lucky if we even notice. Trends are obscure, noise is high and relevance is lost. In spite of these challenges, looking o...
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Five insights: leaning in and moving forward

Ideas for a mind-set of success You used to be able to hold job security hostage with depth of experience and knowledge about your area of expertise. But of course these things are changing like everything else. Pin this one on the sheer speed of knowledge transfer (information age). It is rendering territorial (domain) knowledge far less valuable than it once was. Consider recent history. GM’s Ri...
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“Manufacturing punches above its weight”

Supply chains, out for the count. If you survived the last five years you have to be doing something right. Think back to 2008 and remember the world’s largest economy contracting like a blown front tire by 3.9 percent (fourth quarter 2007 to third quarter 2009) marking the worst economic slump since the Great Depression and the first decrease(s) in the GDP in 17 years. In spite of all that, the m...
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Robotics: the basis of a paradigm shift

Rethinking what we already know It’s quite possible that we’ll look back on these times as nothing more than the period when robots saved our butts. It will have been the last chapter of the impulsive off-shoring experiment (see more). Hopefully we’ll see it as the time that we made that end run that moved us from fixating on symptomatic job losses to experimenting with new realms of efficiency an...
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Trending: Supply chains shift from efficiency to responsiveness

Earnings grow from enriched customer engagement Demand for increased responsiveness is one trend we didn’t mention in the Bastard’s previous post, 21 Tipping Points (or Tripping Points). But for the supply chain the trend is real and the need for information is real-time. It’s a signal to lean from being simply efficient, to becoming wholly responsive to customers. In that post, I cautioned that i...
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COATINGS SUPPLIER RELEASES LESSONS LEARNED FROM THREE DECADES OF INDUSTRY EXPERIENCE

Guide shares mistakes to avoid and opportunities to recognize for businesses that rely on coatings INDIANAPOLIS — ACCESSA Coatings Solutions’ new 19-page guide, “Lessons Learned to Keep Coating Customers Growing: Mistakes to avoid and opportunities to recognize for businesses that rely on coatings,” offers insights gained from more than three decades of experience in the coatings industry. The ...
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21 Tipping points (or tripping points)

Identifying trends from vague signals As a supply chain, you’re party to an expansive ecosystem that changes constantly. Your control consists of 1) how you respond to change and 2) how you adapt your business [people, product, place, processes or pitch (your value proposition)] in order to benefit from opportunities and avoid the perils. Leaders are challenged to identify and understand the tre...
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ACCESSA COATINGS SOLUTIONS, HIT SOLUTIONS, and LIQUID RECOVERY INC. FORM STRATEGIC PARTNERSHIP

FOR IMMEDIATE RELEASEACCESSA COATINGS SOLUTIONS, HIT SOLUTIONS, and LIQUID RECOVERY INC. FORM STRATEGIC PARTNERSHIP Contact: Vince Todd, Jr., vtoddjr@accessa.biz, 317-879-2055, 800-593-0126 ACCESSA COATINGS SOLUTIONS, HIT SOLUTIONS, and LIQUID RECOVERY INC. FORM STRATEGIC PARTNERSHIP On-site recycling service offers solvent users more sustainable waste management option INDIANAPOLIS — A...
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