The Industrious Blog Archives - Page 3 of 5

What Separates Good Customer Service from Just Lip Service?

Published on September 27, 2023

Customer service is the backbone of any business. It is the way you interact with your customers that matters the most. Good customer service can help you retain your existing customers and earn new ones. However, not all customer service is created equal. Some businesses just pay lip service to their customers, while others go above and beyond to offer exceptional service. What separates good cus...
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Coatings: Hiding in Plain Sight

Published on August 16, 2023

If “paint” is the only thing that comes to mind when you hear the word “coatings,” we invite you to think again. Hiding in plain sight, coatings are all around us. They can make words more legible, cars more comfortable, floors more protected and our living environments more beautiful. Sound like a lot of smoke and mirrors? Let’s start with a simple example: Kitchen Cabinets If you’re...
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The Value of Diversification

Published on July 25, 2023

Having diversification in Accessa's product mix is essential to running a successful distribution company. By not having all of our eggs in one basket, we can provide top-notch service and recommendations to our customers, and we can limit the risks associated with relying on only one source of revenue. How do we value diversification? Our reps are consultants, not just salespeople. This means th...
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Delegate Without Delegating

Published on July 7, 2023

By Mike Bensi, Consultant and Founder at Bensi & Company Delegation was once described to me as the ability to share the workload without passing the buck. While I typically see leaders understand the importance of sharing tasks and responsibilities, I tend to hear: "It will take too much time." "I can do it faster. " "If there is a mistake, it is my name on the line. " The t...
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Changing Materials Leads to Immediate Advantages for Manufacturer

Published on June 21, 2023

In the fall of 2022, a manufacturer of molded integral skin urethane products contacted Accessa to ask about our in-mold coatings. We learned a lot during that first phone conversation. Every Accessa customer is different. Their challenges, needs and priorities vary. It’s our responsibility to understand these things so that we can deliver the greatest value to them. Not long after that firs...
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Dare To Be Different

Published on June 9, 2023

We all want to fit in. It's human nature. But when it comes to our decisions and lifestyle choices, it makes sense to take a step back every now and then and ask ourselves if zigging when everyone else is zagging might be the best course of action. Daring to be different often requires courage and confidence, but the rewards can be great: Entrepreneurial leaps of faith that lead us down new...
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Quantity vs. Quality – Do you get what you pay for?

Published on April 28, 2023

When it comes to getting the most out of your business, understanding the differences between quantity and quality is key. Your workflow decisions can directly impact both the short and long term success of a project - but it's often difficult to determine if you're making the right choices in terms of cost versus delivery. When it comes down to deciding between quantity and quality for any task, ...
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The Importance of Facility Upkeep and Booth Maintenance in an Industrial Painting Operation

Published on April 4, 2023

Industrial painting operations have a number of variables to consider when it comes to ensuring a successful result — and one of the most important is the upkeep and maintenance of their facility and paint booth. Having a clean, organized workspace is essential for efficient production, as well as for creating a safe environment for workers. Here are just few reasons why facility upkeep and booth ...
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What it Means to Be Industrious

Published on March 2, 2023

The word industrious is often used to describe someone who is productive, efficient, and hardworking — but what does it really mean to be industrious? Being industrious means having a strong work ethic, an eye for detail, and the drive and ambition necessary to succeed. Here are a few of the qualities that truly define an industrious person: 1. Hardworking: Industrious individuals are willing t...
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Accessa welcomes Pittsburgh firm Clark Deco to its expanding team

Published on October 1, 2022

INDIANAPOLIS—Accessa announced that it has acquired Clark Deco in Pittsburgh. The move by the Indianapolis-based provider of high-quality coating, chemical and equipment solutions is consistent with its continued growth, this time farther into the eastern United States. Clark Deco has been selling high-quality coatings and related supplies to the greater western Pennsylvania and northeastern Oh...
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