be industrious Archives

What Separates Good Customer Service from Just Lip Service?

Customer service is the backbone of any business. It is the way you interact with your customers that matters the most. Good customer service can help you retain your existing customers and earn new ones. However, not all customer service is created equal. Some businesses just pay lip service to their customers, while others go above and beyond to offer exceptional service. What separates good cus...
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Epi 34: Seth Alberts on organic business growth

In episode 34 of The Industrious Podcast, co-hosts Joe and Vince Todd, Jr. are joined by Seth Alberts of Ralph S. Alberts Company, a custom molding company. Tune in as Seth shares the organic growth of his third-generation family business, and the entrepreneurial spirit that led him back to working with his family.
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Delegate Without Delegating

By Mike Bensi, Consultant and Founder at Bensi & Company Delegation was once described to me as the ability to share the workload without passing the buck. While I typically see leaders understand the importance of sharing tasks and responsibilities, I tend to hear: "It will take too much time." "I can do it faster. " "If there is a mistake, it is my name on the line. " The t...
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Quantity vs. Quality – Do you get what you pay for?

When it comes to getting the most out of your business, understanding the differences between quantity and quality is key. Your workflow decisions can directly impact both the short and long term success of a project - but it's often difficult to determine if you're making the right choices in terms of cost versus delivery. When it comes down to deciding between quantity and quality for any task, ...
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What it Means to Be Industrious

The word industrious is often used to describe someone who is productive, efficient, and hardworking — but what does it really mean to be industrious? Being industrious means having a strong work ethic, an eye for detail, and the drive and ambition necessary to succeed. Here are a few of the qualities that truly define an industrious person: 1. Hardworking: Industrious individuals are willing t...
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Industrious Podcast Episode 7: Jeff Hagen On All Things Filtration

Everything you wanted to know about filters – but were too afraid to ask. With more than 30 years in the industry, lifelong Indianapolis resident Jeff Hagen discusses cost versus price, the hidden savings in a higher quality product, and how the right filter can make your entire business more efficient. For that and more, tune into episode 7 of The Industrious Podcast.
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The Industrious Podcast Episode 3: Accessa Operations Manager Les Yoder: “It’s a different world out there.”

Accessa Operations Manager Les Yoder was born and raised in an Amish community in Holmes County, Ohio. He started his own custom finishing business, sold it, and began in production with Accessa (then Paints & Solvents) 21 years ago. From the challenges of operating during the COVID pandemic to new investments in equipment and his number one goal for the remainder of the year – Yoder...
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